Refund & Cancellation Policy

This policy explains how cancellations, rescheduling and refunds are handled for visits and AMC plans booked with Doorstep Appliance Repair.

1. Cancelling a Scheduled Visit

• You may cancel or reschedule a booked visit free of charge any time before the technician has been dispatched to your address
• Since we do not collect advance payment, there is nothing to refund for a cancelled one-time repair visit
• If a technician has already been dispatched and you cancel on arrival without a valid reason, a nominal dispatch charge may apply, which will be communicated to you

2. Visit & Diagnosis Charge

The ₹199 visit & diagnosis charge is payable once the technician has attended and diagnosed the issue, whether or not you choose to proceed with a repair. This charge is not refundable once the visit has taken place, as it covers the technician's time and diagnosis.

3. Refunds on Parts & Repairs

• Once a part is fitted with your explicit approval and the appliance is working as expected, the charge for that part and labour is non-refundable
• If a part fitted by us fails due to a genuine defect within the applicable warranty period, we will repair or replace it at no additional labour cost rather than issue a cash refund, unless a replacement is not feasible
• If, after inspection, we are unable to complete a repair for reasons within our control, only the visiting/diagnosis charge (if already collected) applies, and any amount collected for parts not fitted will be refunded in full

4. AMC Plan Cancellations

• You may cancel an AMC plan at any time by contacting us via phone or email
• If cancelled within 7 days of purchase and no service visit has been used under the plan, a full refund will be issued
• If cancelled after using one or more services under the plan, the amount refunded will be the plan fee minus the standard cost of services already availed, calculated on a pro-rata basis
• No refund is issued for AMC plans cancelled after the contract period has substantially elapsed (beyond 9 months of a 12-month plan)

5. How to Request a Refund

To request a refund or raise a billing concern, contact us with your booking details (name, phone number, and date of service):

• Call: 1800-889-2024
• Email: support@doorstepappliancerepair.com

6. Refund Processing Time

Approved refunds are processed within 7–10 business days to the original payment method used (UPI or bank transfer). Cash payments will be refunded via UPI or bank transfer, based on details you provide.

7. Disputed Charges

If you believe you were charged incorrectly, contact us within 7 days of the service date. We will review the service record and respond within 5 business days.