Effective Date: 10 May 2025 · Last Updated: 10 May 2025
This website is operated by Asif as a sole proprietor trading as Doorstep Appliance Repair.

Privacy Policy

This Privacy Policy explains how Doorstep Appliance Repair ("we," "us," or "our"), operating at doorstepappliancerepair.com, collects, uses, stores, and protects personal information. We comply with the Information Technology Act, 2000 and the IT (SPDI) Rules, 2011.

1. Information We Collect

You provide directly: Full name · Mobile number · Home address or locality · Appliance problem description · Preferred service date and time.

Collected automatically: IP address · Browser type · Pages visited · Visit time and date · Device type. Collected via Google Analytics and server logs.

2. How We Use Your Information

• Process and confirm your repair booking
• Assign a technician to your location
• Contact you regarding booking updates and follow-up
• Issue a service invoice and warranty documentation
• Improve our website and service quality
• Comply with legal obligations under Indian law

We do not send promotional emails or SMS without your explicit consent.

3. Information Sharing

We do not sell, rent, or trade your personal information. We share only with: assigned technician (for service delivery) · Google Analytics (anonymised) · Google Ads (anonymised conversion data) · cloud hosting provider · legal authorities when required by Indian law.

4. Cookies

We use essential cookies (site function), analytics cookies (Google Analytics), and advertising cookies (Google Ads). You can disable cookies in your browser settings.

5. Data Retention

We retain service records for a minimum of 2 years to meet legal and accounting requirements.

6. Data Security

Our website uses HTTPS/SSL encryption. Access to customer data is restricted to authorised personnel only. No internet transmission is 100% secure — we take all reasonable precautions.

7. Your Rights

You have the right to access, correct, or request deletion of your personal information, and to withdraw consent to data processing. Contact us at: contact@doorstepappliancerepair.com

8. Children's Privacy

Our services are not directed to persons under 18. We do not knowingly collect information from children. Contact us for immediate deletion if you believe this has occurred.

9. Changes to This Policy

The "Last Updated" date at the top indicates the most recent revision. Continued use of our website constitutes acceptance of the revised policy.

10. Contact