Privacy Policy

Doorstep Appliance Repair ("we", "us", "our") operates this website and provides doorstep appliance repair and maintenance services. This Privacy Policy explains what personal data we collect, why we collect it, how it is used, and the choices and rights available to you under applicable Indian law, including the Digital Personal Data Protection Act, 2023 ("DPDP Act").

1. Information We Collect

• Name, mobile number and email address you share with us
• Service address for doorstep visits (collected only to schedule and complete a visit)
• Details about your appliance (type, brand, model, problem description)
• Payment method used for a completed service (UPI, bank transfer or cash) — we do not store card or full UPI credential details
• Website usage data such as pages visited and form submissions
• Device and browser information collected automatically through analytics and advertising tools

2. How We Use Your Information

• To schedule, confirm and carry out RO/water purifier repair, installation, AMC and other booked services
• To contact you about a booking, service update, or follow-up on completed work
• To issue invoices or receipts for services rendered
• To respond to enquiries submitted by phone, WhatsApp or email
• To measure and improve the performance of this website and our Google Ads campaigns
• To prevent fraud and misuse of our booking channels

3. Information Sharing

We do not sell or rent your personal information to third parties. We may share limited information only with:

• Our own technicians and internal team, solely to deliver the service you booked
• Analytics and advertising platforms (such as Google Analytics and Google Ads) in aggregated or pseudonymised form, to measure website and campaign performance
• Payment or accounting tools used to generate invoices/receipts
• Law enforcement or government authorities where required by law

4. Cookies & Tracking Technologies

This website uses cookies and similar technologies to remember basic preferences, understand how visitors use the site, and measure the performance of advertising campaigns (including Google Ads remarketing). You can disable cookies through your browser settings at any time; doing so may limit some website functionality.

5. Data Security

We take reasonable technical and organisational measures to protect your data, including restricting access to personal information to those who need it to deliver service. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain booking and service-related personal data for as long as reasonably necessary to provide services, maintain service history for warranty purposes, and comply with applicable legal or tax obligations, after which it is deleted or anonymised.

7. Your Rights

Subject to applicable law, including the DPDP Act, you have the right to:

• Request a copy of the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data, subject to legal/record-keeping requirements
• Withdraw consent for marketing communications at any time
• Raise a grievance regarding how your data is handled

To exercise any of these rights, contact us at support@doorstepappliancerepair.com.

8. Children's Privacy

Our services are intended for adults who can enter into a service agreement. We do not knowingly collect personal information from children under 18 years of age.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page will always reflect the most recent revision. We encourage you to review this page occasionally.

10. Contact Us

For any questions about this Privacy Policy or your personal data:

• Call: 1800-889-2024
• Email: support@doorstepappliancerepair.com