Terms & Conditions

These Terms & Conditions govern your use of this website and any doorstep repair, installation, maintenance or AMC service booked with Doorstep Appliance Repair, operated as an GST-registered enterprise ("we", "us", "our"). By booking a service or using this website, you agree to these terms.

1. Nature of Service

Doorstep Appliance Repair is an independent doorstep appliance repair and maintenance provider. We are not authorised, certified, or affiliated with any water purifier or appliance manufacturer, unless explicitly stated in writing for a specific case. All brand names that may be mentioned by customers describing their appliance belong to their respective owners and are used only for identification purposes.

2. Booking & Visiting Charges

• A visit & diagnosis charge of ₹199 applies to one-time repair calls, payable after the visit
• The visiting charge is waived where the customer purchases an AMC plan during the same visit
• Additional charges for parts or replacement components are always shown and explained before installation, and require your approval before work proceeds
• We do not collect advance payment before a technician visit

3. Scheduling & Access

Visit slots are indicative and may shift due to traffic, prior jobs, or unforeseen circumstances; we will inform you of any significant delay. You agree to provide reasonable access to the appliance and a safe working environment for our technician.

4. Parts & Pricing

Where genuine or brand-original parts are unavailable, we may offer compatible aftermarket parts at a lower cost, clearly identified as such. You are free to decline any recommended part replacement; in that case, only the applicable visiting/diagnosis charge is payable.

5. Payments

Payment is due upon satisfactory completion of the service, via UPI, bank transfer, or cash. A receipt/invoice is provided for every completed service.

6. Service Warranty

We provide a 90-day service warranty on the labour for repairs performed. If the exact issue recurs within 90 days, we will revisit at no additional labour cost. Warranty on replaced parts, where applicable, depends on the part and supplier and will be communicated at the time of fitting. This warranty does not cover damage caused by misuse, tampering by a third party, power surges, or unrelated new faults.

7. Cancellations & Rescheduling

Please see our separate Refund & Cancellation Policy for details on cancelling or rescheduling a booked visit or an AMC plan.

8. Customer Responsibilities

• Provide accurate address and contact details at the time of booking
• Ensure someone is present to grant access at the scheduled visit time
• Disclose any known pre-existing damage or unusual conditions related to the appliance

9. Limitation of Liability

Our liability for any claim arising from a service is limited to the value of the specific service charge paid for that visit. We are not liable for pre-existing damage, indirect or consequential loss, or issues arising from causes outside our reasonable control (including power supply issues, plumbing outside the appliance, or prior unauthorised repairs).

10. Force Majeure

We are not liable for delays or failure to perform services due to events beyond our reasonable control, including natural disasters, strikes, government restrictions, or public health emergencies.

11. Website Use

Content on this website is provided for general information about our services. We aim to keep pricing and service details accurate but reserve the right to update them at any time without prior notice; the price confirmed at the time of booking will apply to your service.

12. Governing Law

These terms are governed by the laws of India. Any disputes will be subject to the jurisdiction of the courts at the location where our business is registered.

13. Contact

• Call: 1800-889-2024
• Email: support@doorstepappliancerepair.com